As fast as technology races forward, so do customer expectations.
If you are tired of playing catch-up, you need to learn how to read the signs. Join our expert panel and learn why understanding a customer in-context is critical, how to effectively mine data for insights, and how to achieve alignment within your own company. Learn from the wins and losses of other brands that have been there to set yourself up for success.
Watch now and arm yourself with key action items to help your brand evolve.
Meet the speakers
Senior Director, Head of Solution Marketing for Marketing Audience
SAP Customer Experience
Bernard is a senior director of global solution marketing at SAP. He is focused on customer loyalty and marketing solutions and is passionate about helping organizations to successfully engage their audiences to orchestrate customer experiences that build customer intimacy.
Leading Global CRM
Thomas has been a frontrunner in using consumer data and insights to drive product and service development for multiple multi-national brands. Now, leading the Global CRM for ASICS, Thomas is responsible for the change to direct interaction with end users and to grow the brand love and consumer value.
Director of Business Development & Strategic Partnerships
SapientRazorfish Southeast Asia, Hong Kong & Japan
Sebastian leads our business development and partnership practices. Working with industry-leading technology partners, he brings together cutting edge technology innovation, storytelling, and marketing strategy capabilities to deliver impactful results for our clients.