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Solutions for Retail:
The Power and Possibility of Omnichannel

No matter your retail product, data is your supplier in the digital economy.

The lines between channels are more blurred than ever, but consumers expect the same high-quality service whether they’re in the dressing room or loading up their online cart. Now is the time to forge strong relationships with your customers that will bring them back again and again.
SAP gives you what you need to deliver innovative and personalized shopping experiences customers demand, across every touchpoint.

Case Study
Driving Customer Activation Using the SAP Hybris Customer Attribution Solution

At the heart of its operations, the SAP Hybris Customer Attribution solution offers a clear view into the true incremental value of its different marketing channels and campaigns. Jet.com can therefore focus on its strategy of offering customers “savings smart and simple” by working collaboratively with its retail partners.

Video
How to break through the noise and engage shoppers

Hear about SAP is helping Tata CLiQ breakthrough India’s infrastructure limitations to offer customers thousands of brand-name items on one online platform.

Whitepaper
Einzelhandelsstudie 2017: Verbraucher bestellen die Musik

PwC und SAP haben gemeinsam eine Studie in Auftrag gegeben und über 300 Einzelhändler und 2.100 Konsumenten in sechs europäischen Ländern befragen lassen, um ihre Sicht auf integrierte Einkaufserfahrungen zu untersuchen.

Connect to consumers

SAP Customer Experience solutions for retail help you understand consumer behavior across every channel. If you can pivot quickly to meet their needs, your agility will be rewarded with increased sales and loyalty. From online to in-store to call center, you get a 360-degree view of all the customer data you need to make sure you’re not just meeting but exceeding their expectations.

The Future of Customer Experience

Don’t let legacy IT stop you from future-proofing your business. With SAP, your imagination can be your guide, because our flexible solutions are ready and able to support your vision. Whether you’re nurturing a small business or managing multiple channels across a large enterprise, expansion is just clicks away. SAP Customer Experience omnichannel solutions help you grow quickly and with ease.

Deliver great experiences to fashion customers
SAP Customer Experience can help you customize the digital experience of both in-store and wholesale buying with personalized merchandising strategies that stand out from the crowd.
Re-Inventing The Grocery Shopping Experience
Cultivate relationships with shoppers by getting to know them across all channels. With SAP you can give your customers the personalized, contextual offers that are the hallmark of great experiences.
LIDS: Advancing Digital Transformation with Help by SAP Cloud Services and Expert Services

The SAP Commerce Cloud, with guidance from SAP Customer Experience Expert Services, set the base for LIDS to build upon and continuously leverage the power of end-to-end innovation-driven digital transformation, as seamlessly as possible with an eye on the future.

The Future of Retail is Here

Join us at SAP Customer Experience LIVE and learn how to deliver the great experiences your customers love. Check out this guide that highlights the “can’t miss” retail sessions.

The Body Shop startet Mobile-First-E-Commerce-Plattform

The Body Shop hat eine Mobile-First-E-Commerce-Plattform gestartet. Die neue Website basiert auf SAP-Hybris-Lösungen und integriert Inhalt und E-Commerce. Sie soll den Kunden überall auf der Welt eine effektivere Interaktion ermöglichen.

Roboter und künstliche Intelligenz im Einzelhandel: acht Dinge, die Sie wissen sollten

Hoch entwickelte künstliche Intelligenz ist ein Erfolgsfaktor für die Verbesserung der Kundenerfahrung. Als Einzelhandelsunternehmen sollten Sie diesen Trend verfolgen.

Machine Learning im Einzelhandel ist mehr als nur ein neuer Trend

Eine aktuelle Studie von McKinsey zeigt, dass Logistikbereiche amerikanischer Einzelhandelsunternehmen, die sich auf Daten und Analysen stützen, den Betriebsgewinn in den letzten fünf Jahren um bis zu 19 % steigern konnten.

Warum 2016 Käufe im Wert von 4,6 Billionen US-Dollar abgebrochen wurden

Lesen Sie den Bericht und erfahren Sie, warum Online-Einkaufswagen so häufig verworfen werden und was Sie unternehmen können, um dieses verlorene Geschäft zurückzugewinnen.