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Discover the new model of customer service

For 64% of companies, first-call resolution is the most important benefit of a customer service platform. A "You are the next caller" model of customer service can no longer be the standard.

Check out our latest thought leadership paper to discover how to:


  • Run a higher performance, lower cost service organisation
  • Transform relationships between sales, service and your customers to increase first time resolution rates
  • Leverage microservices to create a flexible, adaptable customer service platform
  • Present a proactive, personal service experience at every stage of the buying journey.


Microservices: Rewriting the future rules of customer service

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