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SAP Customer Engagement Center - Launchpad

SAP Customer Engagement Center offers a unified agent desktop with built-in communication channels and ticketing. This video presents the launchpad of SAP Customer Engagement Center, giving you an overview on the different applications of the solution.

SAP Customer Engagement Center - Creating and searching accounts

SAP Customer Engagement Center offers a unified agent desktop with built-in communication channels and ticketing. This video shows you how the customer service agent can create new customer accounts and search for existing ones in SAP Customer Engagement Center.

SAP Customer Engagement Center - Creating service tickets

SAP Customer Engagement Center offers a unified agent desktop with built-in communication channels and ticketing. This video shows you how customer service agents can create service tickets in SAP Customer Engagement Center.

SAP Customer Engagement Center - Creating scripts

This video shows you how you can create scripts in SAP Customer Engagement Center to support your customer service agents

SAP Customer Engagement Center - Using scripts

This video gives you an overview on scripts in SAP Customer Engagement Center. The video shows how customer service agents can use scripts when interacting with customers.

SAP Customer Engagement Center - Creating canned responses

This video shows how you can create canned responses in SAP Customer Engagement Center -to help you agents and save time.

SAP Customer Engagement Center - Using canned responses

This video shows how SAP Customer Engagement Center enables service agent to use canned responses in a chat conversation with a customer.

SAP Customer Engagement Center - Working with incoming emails

This video shows how customer service agent can handle an incoming email in SAP Customer Engagement Center.

SAP Customer Engagement Center - Agent Desktop

This video gives you an overview on the Agent Desktop application in SAP Customer Engagement Center.