SAP Hybris Commerce, cloud edition Customer Integration
The SAP Hybris Commerce / SAP Hybris Cloud for Customer integration provides a ready-to-use integration framework that combines the marketleading SAP Hybris Commerce Suite with SAP’s enterprise-level sales and service solution. Provide superior customer service with this ready-to-use integration framework that combines the power of the market-leading SAP Hybris Commerce Suite with SAP’s enterprise-level Cloud for Customer solution. It synchronizes customer data from SAP Hybris Commerce to SAP Hybris Cloud for Customer , as well as customer service ticket data between the two systems, to more efficiently connect customers with service or sales agents. Once connected, agents can provide service through the ticket or directly over the phone, all while accessing the same singular storefront as the customer, through the Assisted Service Module for SAP Hybris Commerce for exceptional service and sales assistance on the spot.