Provide A Truly Holistic Customer Experience With Seamless Integration
Customer experience excellence is the focus of all businesses today. Therefore, along with having the best-available systems and solutions, they must be tightly connected to provide a truly holistic customer experience throughout the customer engagement lifecycle.
Only when applications and systems are deeply integrated can they provide a single unified view of the customer to engage them consistently on every engagement. Shopping and customer interaction is now more frequently done online and customers expect a level of personalization and service with a seamless experience on every channel from anywhere anytime.
Why Integration Is Important
Create a single unified view of the customer to provide the best digital commerce experiences across the complete value-chain
Enables an experience-driven commerce strategy with accurate and consistent master data at the core
Opens-up new opportunities for growth
Safeguards and accelerates your integration projects with out-of-the box integration content
Unlocks efficiencies and reduces total cost of ownership